REPAIR PROCESS
Minor Process
Severe/Total Loss
Moderate Process
Estimate & Approval
- Estimate/Damage Analyst
- Owners Authorization
- Insurance Approval
- Expedite Parts Order
- Confirm/Inspect Parts
- Schedule for Repairs/Line Up Rental
- Vehicle Walk Around/Check In/Target Completion Date Confirmed
Preparation & Paint
- Pre-cleanup of Vehicle
- Disassembly
- Body Repair
- Paint & Refinish
- Reassembly
Final Inspection & Detailing
- Final Inspection
- Final Detailing
- Complete Ready for Deliver
Moderate Process
Severe/Total Loss
Moderate Process
Estimate & Approval
- Owner Authorization
- Vehicle Walk Around/Check In/Rental Exchanged
- Insurance Notification
- Pre-cleanup of Vehicle
- Disassembly
- Structure Repairs/Frame 3-D Measuring (Establish Repair vs Replace Decisions)
- Estimate/Damage Analyst (Blueprinting)
- Insurance Approval
- Target Completion Date Confirmed
- Expedite Parts
- Parts Check In and Inspected for Quality
Preparation & Paint
- Body Repair
- Paint & Refinish
- Reassembly
Final Inspection & Detailing
- Final Quality Inspection
- Final Detailing
- Insurance Final Invoice Billing
- Complete Ready for Delivery
Severe/Total Loss
Severe/Total Loss
Severe/Total Loss
Estimate
- Vehicle Drop Off & Check In
- Owner Authorization
- Visual Inspection Determine Severity
- Owner Consultation/Removal of Personal Items
- Determine Condition of Vehicle
- Retrieve Receipts for New Items Replaced (tires, engine, transmission, etc.)
Approval & Release of Vehicle
- Hold Vehicle on Owners Behalf Until Compensated
- Owners Authorization for Release for Salvage
- Vehicle Released